Persona/Storytelling Exercise (Week 4)


A persona of a parent with young children.


Introducing HANI:

  • 26 years of age
  • Single mother to an 18 month old, and a 3 year old
  • Unemployed, receives welfare payments
  • Immigrated from Somalia two years ago
  • High school educated but has limited english
  • Muslim in faith
  • Rents a unit in Fremantle
  • Owns a car
  • Healthy physically, but suffers with stress due to her life situation

Question: How might Hani gain good quality information to prevent and/or manage chronic diseases?

Social services e.g. Centrelink, Refugee Resettlement program
Mosque / religious community
Local parenting community
Health practitioner e.g. GP

Challenges:

  • Finding a doctor she trusts
  • Language barrier
  • Awareness of services

Storyboard of Hani’s engagement with Fremantle health services

Leave a comment