Empathy Map Exercise (Week 2)

The ECU campus in the eyes of a new student with need of a wheelchair…

Our empathy map

In general, the Mount Lawley ECU campus is considerate towards those in need of wheelchair access – most of the buildings have elevators, campus maps are at head height for those in a wheelchair, and there are ramps and disabled parking facilities.

The main issues highlighted by our assessment of the campus’s wheelchair accessibility were:

  • Students who don’t drive – such as those not permanently in a wheelchair (e.g. broken legs) – would struggle to access the campus from the bus stops, in some cases they would need to take a significant detour in order to cross a major road;
  • Elevators are not always well sign-posted or indicated on maps, for example building 13 – this would be particularly alienating and stressful if a student is late for class, starting a new class or has an assessment due;
  • Not all building entrances have automatically opening doors;
  • Elevators are relatively small, which may necessitate wheelchair-bound students to have to separate from their peers when going between floors.
ECU Mt Lawley Accessibility & Mobility Map

Shortcomings in campus building accessibility could potentially be alleviated if the requirements of enrolled students were accounted for when classes are scheduled – for example, if a class has a student enrolled who is in a wheelchair, the schedule would designate a ground-level and easily accessible venue for that class.

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